SHIPPING POLICY

Last updated: August 2026

Thank you for shopping with Ferex Design. We want your order to reach you safely and as smoothly as possible. Please review our Shipping Policy below before placing your order.

1. Shipping Destinations

Ferex Design currently ships to countries within the European Union (EU).

Shipping availability to your specific destination will be confirmed during checkout. If your country or delivery location is not available at checkout, please contact us before placing your order.

2. Processing & Delivery Times

Orders are generally processed and delivered within approximately 5–10 business days.

Business days are Monday through Friday, excluding public holidays in the Netherlands and, where applicable, the destination country.

Please note that delivery times are estimates and may vary depending on the destination, carrier availability, seasonal demand, public holidays, or circumstances outside our reasonable control.

If an unexpected delay occurs, we will make reasonable efforts to keep you informed.

3. Shipping Costs

Shipping costs are calculated at checkout based on factors such as the delivery destination, order size, weight, and available shipping method.

The applicable shipping charge will be displayed before you complete your purchase, allowing you to review the total cost of your order before payment.

4. Order Confirmation

After successfully placing an order, you will receive an order confirmation at the email address provided during checkout.

Where tracking is available, tracking information will be provided once your order has been prepared and handed over to the carrier.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

5. Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your name, street address, house or apartment number, postal code, city, and country before completing your purchase.

If you notice an error after placing your order, please contact Ferex Design as soon as possible. We cannot guarantee that delivery details can be changed once an order has been processed or dispatched.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer where legally permitted.

6. Failed or Refused Delivery

If a delivery cannot be completed and the parcel is returned to Ferex Design, we will contact you to determine the appropriate next steps.

Where a parcel is returned because of an incorrect address, an uncollected shipment, or an unjustified refusal of delivery, additional shipping costs for resending the order may apply, to the extent permitted by applicable law.

7. Lost or Damaged Shipments

If your order arrives visibly damaged, or if you believe your shipment has been lost during transit, please contact Ferex Design as soon as possible and provide your order number and relevant photographs or information.

We will review the situation and, where appropriate, contact the carrier and arrange a suitable solution in accordance with applicable consumer protection laws.

Reporting shipping damage promptly helps us investigate the issue with the carrier. This does not affect any statutory rights you may have as a consumer.

8. Delays Outside Our Control

Occasionally, deliveries may be affected by circumstances outside our reasonable control, including severe weather, transportation disruptions, carrier delays, strikes, peak-season volumes, or other exceptional circumstances.

Where possible, Ferex Design will assist you in obtaining updated delivery information.

9. EU Deliveries

Orders shipped within the European Union are generally not subject to import customs duties when goods are dispatched from within the EU.

However, the tax treatment of an order may depend on the transaction, destination, and applicable EU or national legislation. Any taxes or charges applicable to your purchase will be handled in accordance with applicable law and, where relevant, displayed during checkout.

10. Consumer Rights

Nothing in this Shipping Policy limits or excludes any mandatory rights available to consumers under applicable Dutch or European Union consumer protection law.

In particular, provisions concerning shipping delays, loss, damage, returns, refunds, and cancellation will be interpreted in accordance with applicable consumer legislation.

11. Contact Us

If you have any questions regarding your shipment or this Shipping Policy, please contact:

Ferex Design
The Netherlands
Email: info@ferexdesign.com

When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.